The provision of efficient IT systems is becoming an increasingly important success factor for
many large firms such as car manufacturers, banks and insurance companies. Management of Information
Technology (IT-Management) envelops a range of interconnecting critical disciplines such as planning,
development, testing, training and operation of IT systems. The central theme of this book is the
proficient management of these disciplines. The description of each discipline is structured in tasks
including goals, success factors, and implementation. The implementation includes design priciples and
processes including tool support. Some practical examples of IT-specific working environments and associated
job descriptions are provided alongside discussion points for researchers and developers of IT products.
1994 the book was a pioneer work and an important basis for my appointment as a honorary professor of IT-Management.
For the first time all critical disciplines of managing Information technology in an
enterprise have been systematically described, including interfaces and solutions. Particularly striking
is this in the Chapter concerning the Data Centre. Many important IT Service Management processes, which
today are part of the ITIL Standard, are already described there.
By nature, the book is out-dated today. The terminology has changed, important currant topics are not
covered, for example: "Agile Programming", "Cloud Computing" or "Security Management".
Basic statements like "Success Factors" or structures of processes are still up-to-date, by my experience.
Comments, suggestions as well as questions related to my "out-dated" book are very welcome.